These Terms of Service set out the agreement between you and LA LA VOS International Trade Co., Limited when you use this website or engage our export trading services. The Company trades from Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK) and can be reached at info@lalavostrade.lat or +13466962725. Please read these terms carefully before you place an order.
1. Acceptance of These Terms
By accessing this website, by submitting an enquiry through the contact form, or by placing an order with the Company, you confirm that you have read and agree to these terms. If you act for a company, you confirm that you have authority to bind that company to this agreement.
If you do not agree to these terms, please do not use the website or engage our services. Any separate signed contract between you and the Company takes precedence over these terms to the extent of any conflict.
2. Our Services
The Company provides export sourcing and related services. These services include consumer electronics sourcing, home and kitchen goods export, textiles and soft goods supply, promotional products trading, quality inspection and consolidation, and freight coordination. Full descriptions appear on the services page of this website.
We act as a trading house and, where stated in writing, as an agent for specific tasks. We do not manufacture the goods ourselves. We select suppliers, place production, inspect output, consolidate orders, and coordinate freight. The scope of any engagement is defined in the quotation and the purchase order for that engagement.
From time to time we may subcontract part of a task, for example a laboratory test or a local trucking leg, to a qualified partner. We remain responsible for the careful selection of that partner and for passing on your instructions accurately. A subcontract does not transfer our obligation to you.
This website is provided for information and enquiry. We do not make the site itself available as a paid product, and we do not act as a marketplace for third party sellers. Every order is placed with the Company, and the Company is your single point of contact from brief to delivery.
3. Quotations and Pricing
A quotation is an invitation to place an order, not a binding offer, unless we state otherwise in writing. Prices are quoted in the currency named on the quotation and are valid for the period stated. If no period is stated, a quotation is valid for fifteen days.
Prices may be adjusted to reflect changes in material cost, exchange rates, freight rates, duties, or applicable taxes that occur before production is confirmed. We will tell you before we apply an adjustment. Quoted prices exclude any duty, tax, or charge imposed in the destination country unless we expressly include them.
4. Orders and Acceptance
An order is formed only when the Company issues a written order confirmation or accepts a purchase order in writing. Until that time, we may decline or amend a request, for example where a supplier cannot meet the quantity or the date.
Once confirmed, an order may be changed only by written agreement. A change may affect price, lead time, or both. Cancellation before production begins may be accepted subject to reimbursement of costs already incurred. Cancellation after production begins may require payment for work completed and for materials committed.
5. Payment Terms
Unless the quotation states otherwise, payment terms are fifty percent deposit on order confirmation and the balance before shipment. We may require full payment in advance for a first order, a small order, or an order for custom goods.
Payment must be made in the currency and to the account named on the invoice, and bank charges must be borne by the payer. We may suspend production, hold shipment, or cancel an order if payment is overdue. Overdue amounts may attract interest at the rate stated on the invoice or, if none is stated, at a reasonable commercial rate.
Every payment is reconciled against the order record on the bench. If a payment is short, or if a bank charge has reduced the amount received, we will tell you and ask for the difference before we release the shipping documents. This protects both sides from a dispute at the port, where a missing document can cost far more than the sum in question.
Where a buyer uses a letter of credit, the terms of that instrument govern the documents we must present. We will review the credit before production and tell you at once if a condition cannot be met, so that the credit can be corrected while there is still time.
6. Samples and Specifications
Where a buyer provides a specification, a drawing, or a reference sample, that material defines the quality the goods must meet. We will record the approved sample and keep it on file so that later production can be compared against the same standard.
Sample costs and courier charges are normally payable by the buyer unless we agree otherwise. A sample is provided to show workmanship and material, not to guarantee an exact match in every minor respect. Where a variation is unavoidable and material, we will disclose it for approval before the production run proceeds.
7. Inspection and Quality
The Company carries out a pre shipment inspection on the terms described in the relevant service line. Inspection may cover quantity, carton condition, function where relevant, labelling, and packing method. Findings are recorded on the stall record and reported to the buyer.
A standard inspection is a visual and documentary check. It is not a laboratory test and does not certify regulatory compliance unless a specific test has been expressly commissioned. Where a buyer appoints an independent inspection agency, that agency determines the scope and standard of its own check, and its report governs its own findings.
8. Consolidation and Packing
Where a buyer has several suppliers, we may consolidate the goods into one shipment at one point. Goods received from each supplier are checked against their documents and repacked where needed before a single export unit is built.
Packing is designed for the route and the season, but no packing can eliminate every risk in transit. We will follow any specific packing instruction you give in writing. If an instruction is likely to increase risk, we will advise you before we proceed, and if you confirm the instruction we are not responsible for the added risk.
9. Freight and Delivery
We coordinate sea and air freight and prepare the commercial invoice, packing list, and any certificate required for the destination. Delivery dates are estimates given in good faith. Carriers, customs authorities, and weather can cause delay, and we do not guarantee an arrival date unless we have expressly promised one in writing.
Unless the quotation states a specific trade term, goods are delivered to the carrier at the named port and the buyer bears the cost and risk of onward carriage, insurance, duty, and clearance. Where we agree to arrange insurance, the cover and its limits are those of the policy we place.
We keep the buyer informed at each stage, from booking to departure and onward to arrival. If a route is disrupted we look for a workable alternative and explain the consequence in plain terms. If demurrage, storage, or a similar charge arises because of a delay outside our control, that charge belongs to the party whose instruction or whose customs status caused it.
Where consolidation is used, the departure date is the date the last supplier delivers to the consolidation point. We will not hold a completed shipment indefinitely for one late component unless the buyer instructs us in writing to wait, and we will point out the storage cost of doing so.
10. Title and Risk
Title to the goods passes to the buyer only when the Company has received payment in full, even if the goods have already been delivered to the buyer or to a carrier on the buyer instruction. Until title passes, the buyer holds the goods as bailee for the Company and must keep them identifiable.
Risk of loss or damage passes in accordance with the agreed trade term. Where no trade term is stated, risk passes when the goods are handed to the first carrier. We recommend that buyers arrange adequate cargo insurance for the whole journey.
11. Compliance and Export Control
Both parties must comply with the laws that apply to the transaction, including customs, tax, product safety, and export control rules in Hong Kong and in the destination country. The buyer is responsible for confirming that the goods may lawfully be imported and used in the destination market.
You agree not to use our services to trade in goods that are prohibited, restricted, or subject to sanctions, and not to conceal the true end user or end use. We may refuse or stop a transaction if we reasonably believe that it would breach the law or expose the Company to legal risk.
You agree to give us accurate information for the customs declaration, including a correct description, value, and country of origin. A false declaration can lead to seizure, fines, and the loss of our ability to trade, so we treat this obligation as fundamental. If you are unsure how a product should be classified, tell us and we will help you obtain the correct advice before shipment.
11A. Confidentiality
Each party will keep confidential the non public information of the other that it learns through the trading relationship. This includes prices, supplier identities, specifications, artwork, and business plans. We will use your information only to carry out your order, and we will not disclose it to a competitor.
Confidentiality does not cover information that is already public, that was lawfully known before the relationship began, or that must be disclosed to a court or authority. Where disclosure is required by law, we will tell you unless we are forbidden to do so.
11B. Insurance and Claims
Cargo insurance is not included unless the quotation expressly says so. We strongly recommend that buyers arrange all risks cover for the full journey, including the inland leg in the destination country. A claim for loss or damage in transit must be notified to the carrier and the insurer within the time limit set by the policy and by the applicable transport convention.
Where we arrange insurance at your request, we act on the terms of the policy we place and we will send you a copy of the certificate. We are not the insurer and we do not settle claims on the insurers behalf. We will, however, help you assemble the documents that a claim requires.
12. Intellectual Property
All content on this website, including text, layout, and the trade name and marks of the Company, belongs to LA LA VOS International Trade Co., Limited or is used with permission. You may read and print the pages for your own business use, but you may not copy, republish, or resell the content without our written consent.
Where you send us artwork, a logo, or a design for a promotional or private label order, you confirm that you own it or have the right to use it, and you grant us a limited licence to use it for the purpose of that order only. We will not use your artwork for any other customer.
13. Warranties and Disclaimers
We warrant that we will carry out our services with reasonable care and skill, that goods will match the approved specification, and that we have the right to sell the goods we supply. These are the principal warranties we give.
Except as stated above, and to the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, including any implied warranty of fitness for a particular purpose. The website is provided on an as available basis, and we do not warrant that it will be free of interruption or error.
14. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill arising from the services or from this website. Our total liability for any order is limited to the value of the goods and services supplied under that order.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by our negligence. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.
15. Indemnity
You agree to indemnify the Company against any claim, loss, or expense that arises from your breach of these terms, from inaccurate information you provide, from your artwork or specifications, or from your failure to obtain a permit, licence, or approval needed for the import or use of the goods.
This indemnity covers reasonable legal costs and continues after the relevant order is completed. It does not apply to the extent that the loss was caused by the negligence or wilful misconduct of the Company.
16. Force Majeure
The Company is not liable for a failure or delay caused by an event beyond our reasonable control. Such events include natural disaster, epidemic, war, civil unrest, strike, port closure, carrier failure, government action, and shortage of raw material or power.
If a force majeure event continues for more than sixty days, either party may end the affected order in writing. Where an order ends in this way, the buyer pays for work already completed, and the Company returns any advance payment for goods not yet produced or shipped.
17. Suspension and Termination
We may suspend or terminate our services if you breach these terms, if payment is overdue, if we are required to do so by law, or if continuing would expose the Company to legal or financial risk. We will give notice where it is practical to do so.
Ending the agreement does not affect rights and obligations that have already arisen. Clauses on payment, title, intellectual property, indemnity, liability, and governing law survive termination and continue to bind the parties.
18. Governing Law and Disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try to settle any dispute through good faith discussion and, where suitable, mediation in Hong Kong.
If a dispute cannot be settled amicably, it will be decided by the courts of Hong Kong, unless the parties agree in writing to another forum. Nothing in this section prevents either party from seeking urgent relief to protect its rights or its property.
19. Changes to These Terms
We may revise these terms from time to time to reflect changes in our services or in the law. The current version is always posted on this page, and the effective date at the top shows when it took effect. A change applies to orders placed after the revised version is posted.
Where a change is material, we will take reasonable steps to bring it to your notice. We encourage you to review this page before each new order so that you know the terms that will apply.
20. Contact
Questions about these terms should be sent to LA LA VOS International Trade Co., Limited, Rm 1618A 16/F PIONEER CTR, 750 NATHAN RD, Mong Kok, Hong Kong (HK), or by email to info@lalavostrade.lat, or by telephone to +13466962725. Our office hours are listed on the contact page.
Our export team will be glad to clarify any clause or to agree a variation in writing where a particular program requires it.